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Q: I received the order. But there's an issue. Can I return my ordered items?

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A: Yes you can. At Bengal Looms we believe in building a personal bonding with our customers. We take stringent measures to deliver all products to our customers, in the best possible condition but there's always a possibility that

    a. Item(s) may get damaged during transit; or
    b. There may be a manufacturing defect which didn't get noticed during packing; or
    c. A wrong item is shipped out to you by mistake.

 

All items that fall under the above three categories can be returned or exchanged without any restocking fee. Please contact us prior to returning an item. 

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Q: How soon should I get back to you?

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A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

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Q: In what scenarios would you not accept any returns?

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A:

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1) We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. 

Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to process such requests. 

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2) We do not accept worn or washed items for returns under any circumstances.

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3) Items sold under "SALE" category are subject to "No Returns".

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4) Items returned with pieces missing. Example Saree returned without it's blouse piece.

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5) Items which have been modified / customized / stitching services (such as blouse stitched from blouse piece of sari) applied to it.

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6) Any product purchased as part of a custom stitching service provided by us.

 

7) We do not provide any guarantee on the color fastness on any fabric. Owing to complex procedures of natural over dyeing and surface treatments weavers do not provide any guarantee on the fastness of color dyes. We do not accept any returns on the basis of "color fastness".

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Q: Will I be charged for any returns?

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A: In case of items returned because of manufacturing defects / item(s) damaged during transit to buyer / wrong item shipped out, no charges are applicable.

 

For other cases such as buyer not liking the product (color / fabric / thread work), etc a restocking fee of $15 will be applicable for any returned item. 

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We have increased the restocking fee from $10 to $15 effective 01 Apr 2021 to adjust for increase in USPS / Courier Fees.

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**Additionally** 3.5% of the order total amount would be deducted i.e. final refund would be  "total amount -  (3.5% of total amount + $15)"

 

A change in refund policies of payment gateways such as PayPal, Square, etc who no longer refunds the "fees" part of transactions.

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Note: Any item returned in opened state / wrinkled state / damaged in transit due to improper return packaging will incur additional (in addition to the default $15 fee as stated above) restocking fee depending on the state of the returned item on a case by case basis. Seller reserves the right to determine the condition of returned item and the amount of additional restocking fee (ranging between $10-$30) to be imposed, details of which would be provided to buyer for such scenarios prior to deduction from original payment refund.

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Q: How will I be refunded for any returns?

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A: Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

    a. Choosing an alternate items as a replacement of equal value
    b. Full refund to the original mode of payment
    c. Coupon Code of equivalent value

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Q: What will be the value of Refund/Exchange Item/Coupon Code in case I opt for the same?

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A: 100% of the value of the goods including shipping costs will be ensured. A restocking fee of $15 will be applicable for any returned item which do not fall in the category of manufacturing defect / item(s) damaged during transit to buyer / wrong item shipped out.

In any case, the refunds will not exceed the actual amount paid by you.

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**Additionally** 3.5% of the order total amount would be deducted i.e. final refund would be  "total amount -  (3.5% of total amount + $15)"

 

A change in refund policies of payment gateways such as PayPal , Square, etc who no longer refunds the "fees" part of transactions.

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Note: To avoid payment gateway fee deduction during refund buyer can opt for Store Credit coupon instead of Refund in which case it will be total amount minus $15 as the store credit.

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The Shipping Charges and other expenses to return the products would be borne by you.

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Q: How soon will I get my refund?

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A: The Refund will be initiated within 2 (business) days after the returned item is received and inspected if you choose this option, which will be credited back to you as per your bank/credit card guidelines.

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Refunds to payments made by PayPal and/or Credit Cards generally take 5-10 business days to get processed and reflect on statements.

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